Troubleshooting Zaps on Zapier

We love our integration with Zapier. It makes your life easier and it is easy to use.  Sometimes though, things can go wrong. In this case, our Customer Success Advocates are happy to help - just click Get Help at the top right hand of your screen!

I can't get sample data into Zapier batches up zaps (what would trigger that test properly) and only releases them every 5 minutes. This can result in the test booking not coming in for 5 minutes. This causes Zapier to continue looking for the test until it comes through which can result in a long wait time which resembles a failed test.

Zapier has suggested this workaround:

Have two browser tabs open, one for your booking page, and the other for your Zapier settings. Request the samples in Zapier, and then do the test booking in Check out this quick video on how to troubleshoot.

Essentially you need to request samples in Zapier first, and then make a test booking on your target booking page. Doing the test booking before requesting a booking sample will not work.

If that doesn't work, click "Skip Test & Continue", which will pull in sample data that you can use to set up the rest of the Zap.

What information do you need to troubleshoot? 

Unfortunately, we're not able to see the zaps you have set up for your booking pages. So any extra information you can provide will help a lot to getting everything resolved quickly.Go to your Zapier account and go to Task History. You'll see the list of tasks you have set up there. 

Click on one that hasn't worked. There should be some information or error message there. You can also click on 'data out' to get details of what is sending. 

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