Using Tentative bookings

The Tentative Bookings feature gives you final control over whether a booking will happen.  The booking goes into your calendar with question marks on it until you decide to accept or reject the appointment.

In this article:

Activate Tentative Bookings
Edit email before acceptance of booking
Edit After booking message
Configure accepted/rejected email to booker
?? on Tentative Bookings
Managing Tentative Bookings


Activate tentative bookings

Edit Settings on the booking page you want to activate Tentative bookings. Navigate to Notifications > Actions. Under the action "After new booking made" toggle the Tentative bookings to On.

You'll then see two additional sections where you can set up emails to your booker, depending on whether you accept or reject the booking.  This works in the same way as the other emails in your workflow.

Edit email before acceptance of booking

Once tentative bookings have been activated,  ensure that your initial Confirmation email to booker (that is sent out as soon as the booking is requested) is configured correctly to inform the booker that their booking isn't confirmed, and when they should expect a final decision. 

Edit After booking message

You can also customize the message After booking to reflect that this is a request for a time, not a confirmation. 

Configure accepted/rejected email to booker 

Under Notifications > Actions > After new booking made, customize the email that goes to the booker if you accept the booking or if you reject it. You can provide more details about their booking in this email now that the booking is accepted. 

?? on Tentative Bookings

All bookings that are tentative will initially come through with two question marks at the beginning of the Booking Title. Once you confirm these bookings, the event will refresh and the question marks will be removed.

Confirmation emails to you will also  start with two question marks in the subject line, prompting you to accept or reject the booking.


Managing tentative bookings

Once you have enabled tentative bookings, the confirmation email you receive will include details of the bookings plus accept/reject buttons. Using these buttons you can accept or reject a booking directly from your email by clicking these buttons and following the on-screen instructions.

You can also manage all of your tentative bookings from the bookings reporting page. Login to your account and click on Bookings from your dashboard. Here you'll see a list of all your bookings along with the current status. Click Details to review each booking, or click the arrow next to Details to Accept or Reject it. 

Once you select accept or reject on a booking you have the decision to send the acceptance email you've created to the booker or not, or to edit that email with additional emails specific to that booker.