Troubleshooting incorrect or "no availability"

Having your availability display correctly is essential in setting up your booking page. 

While YouCanBook.me is an incredibly customizable tool, there are a lot of settings to check both on your linked calendar and in your booking page when certain booking times aren't available, or your booking page says "No Availability."

Follow this guide to troubleshoot any issues with availability on your booking page. 

Troubleshooting tips:

Busy events on your calendar
Declined invitations on your calendar
Set working hours in YouCanBook.me
Check your Custom Availability setup
Check your break and fixed start/end dates
Check your grid display
Check your padding settings
Check your minimum and maximum notice

Busy events on your calendar 

Any event on your linked calendar set to "busy" will block you from being booked within YouCanBook.me. 

To resolve this and open availability on your booking page, either delete any event from your linked calendar you don't want act as conflict, or adjust the event from "busy" to "free."

Tip: To see if YouCanBook.me is finding busy events on your linked calendar, navigate to Times & availability > Duration & Display in your booking page settings. Temporarily set units per slot to 2. If availability shows up on your booking page, that indicates there is a busy event blocking that time slot.

Declined events on your calendar

If you don't see any busy events on your linked calendar, make sure you have your calendar set to Show declined events, as these will also block your availability after you've declined them.

To resolve declined invitations blocking your availability, delete them from your calendar.

Set working hours in YouCanBook.me

YouCanBook.me will only display booking times that fall within the set working hours you've configured on your booking page. Navigate to Times & Availability > Availability in your booking page settings, and make sure that the days you're available for booking are checked, with the correct hours set.

If you uncheck all days under Set working hours, you'll become unavailable for booking. 

Custom Availability setup

When you select Custom Availability on your booking page, the preview window will say no availability until YouCanBook.me finds events created on your linked calendar that match your key phrase that you've set in YouCanBook.me. The key phrase on your event needs to match exactly how you've set it in your booking page settings, and the event needs to be marked as "Free." 

Only where those matching events are found on your calendar will those corresponding times be displayed for booking. 

98% of issues with Custom Availability can be resolved following this step by step guide.

Check your Break / Fixed Start & End Dates

1. Breaks

The break times you set under Times & Availability > Availability will be completely removed from your booking page. Make sure your break is not set to 12am instead of 12pm. Remove the break to open up availability on your booking page.

2. Fixed Start/End dates

If you choose to set a fixed start and end date, only these days will show available for booking. Extend these dates to allow more days to be booked. Also check that your maximum booking notice encompasses your fixed end date. 

Grid display is greater than available time

Under Times & availability > Duration & display section, make sure your Grid display and booking duration are at least the length of the time you are available. 

  • If you've set your working hours as 8am - 5pm but set a grid display/booking duration of 12 hours - no availability will display
  • If you've created 1 hour blocks with Custom availability, your booking duration cannot be shorter than 1 hour or those times won't display for booking

Padding is blocking available time

Padding is added to the beginning and end of every event booked through YouCanBook.me as well as every existing event on your calendar. Padding can reduce availability if it is set too high. 

  • 1 hour of padding on a 1 hour booking will require 3 hours of continuous availability on your linked calendar to display a time for booking. 
  • Consider adjusting your grid display to set smaller padding. 
  • Use Custom Availability to pad your bookings directly on your linked calendar. 


Minimum & Maximum Booking Notice

Minimum booking notice prevents last minute bookings but can reduce today's availability. 

Maximum booking notice prevents bookings too far in the future, but can reduce future availability. Both are a rolling setting to the hour, based on when your booker views your page. 

  • Reduce minimum booking notice to allow more same day bookings.
  • Make sure your maximum booking notice covers the date range of your fixed start/end dates.