Troubleshooting why times are still available works by checking your linked calendar for conflicts and blocking that time on your booking page. But what if you check your calendar and find there are times available for booking when you're not? Follow this guide to check settings in your calendar and in and avoid double bookings.

In this article:

Check all day events in your calendar
Adjust your units per slot setting
Make sure busy events on correct calendar
Adjust your availability window
Verify your timezone is correct
Custom availability phrases

All day events in your linked calendar

You may have added an all-day even to your linked calendar to block time for a holiday or vacation. All-day events typically revert to a Free status which are invisible to To resolve this and block your availability, set the all-day event to busy. 

Adjust your units per slot setting

If you are taking group bookings, allows you to take bookings on top of busy events in your calendar. To fully block out time, you will need to put the phrase YCBM-OVERRIDE-UNITS into the event description of any event you want to block you from being booked. 

Blocking events on the wrong calendar will only check the calendar you've connected to your booking page for availability. All busy events intended to block you from being booked must resided on the calendar we are checking (you can verify which calendar this is in your booking page settings, under Calendar & teams).  

If you have a dentist appointment Tuesday at 11am on your Personal calendar, but is only looking at your Work calendar, it will still display you as available Tuesday at 11am. 

To resolve this, copy or move this event to the calendar linked to To copy an event in Google, click the three vertical dots and select the calendar you want to copy the event into. 

Adjust your availability window will only search for availability between the hours you set on the Times & Availability > Availability. Check that you didn't start your availability at 9PM instead of 9AM, or select a day you're not actually available for bookings. 

Adjust your timezone settings

Set your working hours as 8am - 5pm but the start time is earlier or later than you expect? will automatically detect your booking page timezone based on your linked calendar. The timezone may be reported incorrectly to, but this is easy to fix

Common words in Custom Availability keyphrases

If you are using a generic Custom Availability phrase like  Sales or Support, any event set to Free in your calendar with those words in the title or description may be picked up for availability. It is best to use a distinct key phrase that won't be used in any other events in your calendar. 

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us