Contacting YouCanBook.me Support
Below you'll find everything you need to get in touch with YouCanBook.me support and answer questions about your account.
Your access to support depends on the type of account you have. See the chart below.
| Support Email (Monday - Friday)
|| Self-Service Knowledge Base
All users on the 14-day free trial get access to the Knowledge Base, Forum and Support email during their trial.
What about a Support phone number?
YouCanBook.me doesn't offer phone support. With a small team supporting thousands of customers, limiting our means of communication means keeping our operating costs low, and putting that investment into building the best product possible.
Email support also helps our team gather your account details and other information so that we can troubleshoot effectively and get you back to work quickly. We’ll send you resources like articles in our Knowledge Base, videos, or personalized account instructions to help you solve your problems. If an issue needs to be escalated, a video screenshare can be scheduled.
How do I get in touch with a real person?
To get help and access our Customer Support team, just login to your account and click on the Get Help in the top right corner.
A modal will pop up in the bottom right hand corner of your screen. Use it to search our Knowledge Base for the answer, visit our Community Forum or Contact Support.
If you're logged in and you don't see Contact Support when you click Get Help, that means your account doesn't include access to email support. If nothing pops-up when you click Get Help, make sure no browser extensions are blocking pop-ups.
All you need to do is fill out the subject of your email and the details of your request. We will get in touch soon.
How long does it take to hear from someone?
We have team members in Europe and the US and our response time is usually 4-6 hours during working hours Monday-Friday. If you email us on the weekend, don't worry, we will respond to you just as soon as we are back in the office!
What details do you need to process my request quickly?
- Which booking profile on your account you're working with (the URL is the easiest way to share this, ie. https://sample.youcanbook.me)
- An explanation of the issue (you can use video!)
- Any detailed screenshots from your YouCanBook.me account or Google/Microsoft account
- If it the issue is with a specific booking, please provide the date or reference number (REF XXXX-XXXX-XXXX) of the booking