Contacting Support

Below you'll find everything you need to get in touch with support and answer questions about your account. 

Support Options

Your access to support depends on the type of account you have. See the chart below.

Support Email (Monday - Friday)
Self-Service Knowledge Base
Community Forum
Free Users
✔︎ ✔︎
Paid Users ✔︎ ✔︎ ✔︎
All users on the 14-day free trial get access to the Knowledge Base, Forum and Support email during their trial. Phone Support doesn't offer phone support. With a small team supporting thousands of customers, limiting our means of communication means keeping our operating costs low, and putting that investment into building the best product possible.

Email support also helps our team gather your account details and other information so that we can troubleshoot effectively and get you back to work quickly. We’ll send you resources like articles in our Knowledge Base, videos, or personalized account instructions to help you solve your problems. If an issue needs to be escalated, a video screenshare can be scheduled.

Contacting the Support Team

To get help and access our Customer Support team, just login to your account and click on the  Get Help in the top right corner. 

A modal will pop up in the bottom right hand corner of your screen. Use it to search our Knowledge Base for the answer, visit our Community Forum or Contact Support.

If you're logged in and you don't see Contact Support when you click Get Help, that means your account doesn't include access to email support. If nothing pops-up when you click Get Help, make sure no browser extensions are blocking pop-ups.

All you need to do is fill out the subject of your email and the details of your request. We will get in touch soon.

Support Response Time

We have team members in Europe and the US and our response time is usually 4-6 hours during working hours Monday-Friday. If you email us on the weekend, don't worry, we will respond to you just as soon as we are back in the office!

Details to include in Support Request

  • Which booking page on your account you're working with (the URL is the easiest way to share this, ie.
  • An explanation of the issue (you can use video!) 
  • Any detailed screenshots from your account or Google/Microsoft account
  • If it the issue is with a specific booking, please provide the date or reference number (REF ABCD-EFJK-LMNO) of the booking
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