Contacting Support

Below you'll find everything you need to get in touch with support and answer questions about your account. 

Support Options

Users on the 14-day free trial and paid users have access to the Support team via email. 

Support Email (Monday - Friday)
Self-Service Knowledge Base
Community Forum
Free Users
✔︎ ✔︎
Paid Users ✔︎ ✔︎ ✔︎ Phone Support doesn't offer phone support. With a small team supporting thousands of customers, limiting our means of communication means keeping our operating costs low, and putting that investment into building the best product possible.

Email support also helps our team gather your account details and other information so that we can troubleshoot effectively and get you back to work quickly. We’ll send you resources like articles in our Knowledge Base, videos, or personalized account instructions to help you solve your problems. 

If a technical issue cannot be resolved, you may be offered a scheduled video call with our escalations team. 

Contacting the Support Team

To get help and access our Customer Support team, just login to your account and click on the ? in the top right corner. 

From here you can contact our Support team, search our Knowledge Base, view our Academy videos, read Product Updates, or reach out to fellow users on our Community Forum. 

Clicking Contact Support will open a modal in the bottom right corner of your screen. Follow the prompts to send an email. 

If you're logged in clicking Contact Support does not display the email modal, that means your account doesn't include access to email support. If nothing pops-up when you click Contact Support, make sure no browser extensions are blocking pop-ups.

Support Response Time

We have team members in the US and Central America. The working hours for the team is Monday-Friday 7am - 7pm EST. During these hours our response time is around 4-6 hours. 

If you email us on the weekend or on a holiday, don't worry, we will respond to you just as soon as we are back in the office!

Details to include in Support Request

  • Which booking page on your account you're working with (the URL is the easiest way to share this, ie.
  • An explanation of the issue (you can use video!) 
  • Any detailed screenshots from your account or Google/Microsoft account
  • If it the issue is with a specific booking, please provide the date reference number (REF ABCD-EFJK-LMNO) of the booking, or the bookers email address. You can find the booking REF in your calendar event, or on the Bookings dashboard, by clicking Details next to the booking. 

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