Contacting YouCanBook.me Support
Below you'll find everything you need to get in touch with YouCanBook.me support and answer questions about your account.
Users on the 14-day free trial and paid users have access to the Support team via email.
| Support Email (Monday - Friday)
|| Self-Service Knowledge Base
YouCanBook.me Phone Support
YouCanBook.me doesn't offer phone support. With a small team supporting thousands of customers, limiting our means of communication means keeping our operating costs low, and putting that investment into building the best product possible.
Email support also helps our team gather your account details and other information so that we can troubleshoot effectively and get you back to work quickly. We’ll send you resources like articles in our Knowledge Base, videos, or personalized account instructions to help you solve your problems. If an issue needs to be escalated, a video screenshare can be scheduled.
Contacting the Support Team
To get help and access our Customer Support team, just login to your account and click on the Get Help in the top right corner.
A modal will pop up in the bottom right hand corner of your screen. Use it to search our Knowledge Base for the answer, or click Ask to send support an email.
If you're logged in and you don't see Contact Support when you click Get Help, that means your account doesn't include access to email support. If nothing pops-up when you click Get Help, make sure no browser extensions are blocking pop-ups.
All you need to do is fill out the subject of your email and the details of your request. We will get in touch soon.
Support Response Time
We have team members in the US and Central America, and our response time is usually 4-6 hours during working hours Monday-Friday. If you email us on the weekend, don't worry, we will respond to you just as soon as we are back in the office!
Details to include in Support Request
- Which booking page on your account you're working with (the URL is the easiest way to share this, ie. https://sample.youcanbook.me)
- An explanation of the issue (you can use video!)
- Any detailed screenshots from your YouCanBook.me account or Google/Microsoft account
- If it the issue is with a specific booking, please provide the date reference number (REF ABCD-EFJK-LMNO) of the booking, or the bookers email address. You can find the booking REF in your calendar event, or on the Bookings dashboard, by clicking Details next to the booking.