How do I send a screenshot to support?
If you are contacting support about an issue on your booking profile or connected calendar, sending a screenshot of the issue helps us identify and quickly diagnose the problem - getting you back to work faster!
Screenshots may include any error messages on your booking page, Custom Availability events on your connected calendar, or general questions about settings on your booking profile.
Once you've located the item you want to capture, find your device in this list and follow the steps to take a screenshot.
Send the Screenshot to Support
Once you've taken your screenshot, you can send it to the Customer Support team. Log into your account, and click Get Help in the top right corner.
The contact support modal will pop up in the bottom right corner of your screen. Click Ask. and then click Email support. Click the image icon in the bottom right corner of your message to attach a file.
Repeat this process to upload more than one screenshot. Click submit when done. You're all set - we will be in touch as soon as possible!