How do I send a screenshot to support?

If you are contacting support about an issue on your booking page or connected calendar, sending a screenshot of the issue helps us identify and quickly diagnose the problem - getting you back to work faster!

Screenshots may include any error messages on your booking page, questions about a particular booking in your account, Custom Availability events on your linked calendar, or general questions about settings on your booking page.

Remember, our Support team can see your YouCanBook.me settings, but can't see anything on your linked calendar. 

Once you've located the item you want to capture, find your device in this list and follow the steps to take a screenshot.

Windows
Apple OS X
iPhone/iPad
Android
Windows Phone

Send the Screenshot to Support

Once you've taken your screenshot, you can send it to the Customer Support team. Log into your account, and click Get Help in the top right corner.

The contact support modal will pop up in the bottom right corner of your screen. Type in your question first to see if you can find an answer in our Knowledge base.

If you're not able to find an answer, Click Ask. and then click Email support. Click the image icon in the bottom right corner of your message to attach a file. 

Repeat this process to upload more than one screenshot. Click submit when done. You're all set - we will be in touch as soon as possible!