Offer staggered appointments

Problem: You have more than one person seeing customers and you want to offer overlapping appointments with staggered times

Solution: Use the Teams and Custom availability features together. It will require two calendars to start as many minutes apart as you want to stagger your appointments. In this walkthrough, we use 20 minutes.

Please note that the use of two calendars may increase your subscription costs


1. Set your availability & select a key phrase

Go to your settings on your booking page and under Times & Availability > Availability, and select Custom Availability. Set your earliest start and end times for bookings each day.

Set your key phrase that will designate when you're available for bookings on your calendars. 

2. Set booking duration

Under Times & availability > Duration & display, set your grid display and the duration of your appointments. Your grid display will determine the amount of time you want to stagger your appointments, and the booking duration is the actual length of the appointment. 

4. Turn on Teams

Under Calendar & Teams, toggle teams to On. Then create two separate team members. You can title them whatever you want, but link each of them to a separate calendar on your account. Make sure to check the box "assume no preference" so it will skip the page asking your customers to choose their team member.

On the first calendar, create a custom availability event covering your first range of availability. Use the same title for this event you selected in YouCanBook.me. Set the event to Free. 

On the second calendar, create a custom availability event covering your second range of staggered availability. Use the same title for this event you selected in YouCanBook.me. Set the event to Free. 

When that is all in place, your customers will only see your booking page of available times. If someone books 8:00am, the 8:20 am will still be available for booking.