How to create a new notification to a team member

With YouCanBook.me you can create an unlimited number of email or SMS notifications to yourself, your booker, or your team member after a booking occurs.

This article provides directions to create: 
A new email notification to a team member
A new SMS notification to a team member

Other articles discuss: 
Creating a new notification to yourself
Creating a new notification to your booker


A new email notification to a team member

When you activate the Teams feature, YouCanBook.me will automatically add a confirmation that sends to the booked team member. However, you can add a new email notification to the team member that was booked under any part of the notification settings.

To do this, select your booking page from the Dashboard and navigate to Notifications  > Actions and select when you'd like to send an email notification to the team member(after a new booking is made, if the booking is rescheduled, if the booking is cancelled, reminder before the booking, after the appointment is made).

Click the  to create a new notification.


Select the type of notification.

  1. Edit the name of this notification so you can easily identify it in the Notifications section
  2. Edit the timing of when this notification will send
  3. Edit the From email address if you want to change the email address this notification comes from. By default it will send from your account email, but you can send the notification from the shorthand code {TEAM-EMAIL} if you want it to send from the team member that was booked.
  4. Edit the To email address by selecting Team Member email from the dropdown menu, or selecting custom email and entering the email addresses in the provided box
  5. Edit the subject line of the email
  6. Edit the email content so that it is customized with the information your team member needs about this booking. Use shorthand codes from your booking form to pull in information your booker has provided. 

A new SMS notification to a team member

Note: These directions work best if you're using the Assume no preference option, so the team members mobile number is not exposed.

Before adding a new SMS notification to the team member, make sure you have first purchased SMS credits on your Account page.

To send an SMS notification to the team member booked, you'll need to enter their mobile phone number in the Team Description box on the Calendar & Teams page. This box can only contain the phone number to correctly send an SMS, and the phone number format must be +XXXXXXXX (the plus sign followed by the country code, and then the phone number).

You can remove this from the booking form by deleting the Team Description field:

Next, navigate to Notifications  > Actions and select when you'd like to send a SMS notification (after a new booking is made, if the booking is rescheduled, if the booking is cancelled, reminder before the booking, after the appointment is made).

Click the + to create a new notification.


Select the type of notification.

  1. Edit the name of this notification so you can easily identify it in the Notifications section
  2. Select when you want the SMS to send
  3. Select Custom phone number and type {TEAM-DESCRIPTION} in the box provided. This will pull in the mobile number of the team member that was booked.
  4. Edit the message you want to send to the team member about this booking. Each SMS credit is 160 characters, and special characters may take more than one character. Check here to see how many credits your message will take.