Cancelling a booking

Things happen, and sometimes you need to cancel a booking. Here's how to cancel a booking from YouCanBook.me and directly on your linked calendar.

In this article:

Cancelling a booking from within YouCanBook.me
Cancelling a booking on your linked calendar
How your booker can cancel a booking
Setting limits on cancellations


Cancelling a booking from within YouCanBook.me

On your YouCanBook.me dashboard, click Bookings in the top banner, or under the specific booking page.

Select the booking you would like to cancel. Click the arrow next to the Details button and click Cancel.

You'll be prompted to confirm this cancellation. 

  • Uncheck the box next to the cancellation email if you do not wish to notify your booker by email about the notification.
  • Click edit next to the cancellation email to edit the message before sending. 
  • If you've also setup a notification to yourself  about this cancellation, you'll receive an email confirming the cancellation. 


You'll be returned to the Bookings page and will see your booking marked as cancelled, with the text striked-through.

Cancelling a booking on your linked calendar 

When a new booking is made, you will see that booking appear on your linked calendar (Google, Microsoft.)

You can cancel a booking directly on your linked calendar by deleting that event.


When you go back to your Bookings page within YouCanBook.me, you will see that event has been marked as cancelled. 

  • This will not trigger any cancellation emails to the booker from YouCanBook.me. However, your calendar service may notify the booker if you have Invite participants to event turned on, and the event was automatically added to their calendar. 
  • If you deleted a booking by mistake, simply go to your calendar Trash, restore the booking, and it will be restored within YouCanBook.me.

How your booker can cancel a booking

In your confirmation emails to your booker after a booking, we automatically include two shorthand codes: {CANCEL} and {RESCHEDULE}. These links allow your booker to cancel the booking on their own.

If you want to prevent your booker from cancelling or rescheduling a booking, simply remove these shorthand codes from your emails to them. 

When your booker clicks on the link to cancel, they will be brought to your booking page to confirm the cancellation. Once they've confirmed the cancellation, it will trigger any emails you have setup in Notifications  > Actions > If a booking reschedule >  by the booker.

You may decide to create an additional confirmation email to the booker, so they know their booking has successfully been cancelled.

Setting limits on cancellations

You can prevent your booker from cancelling an appointment too close to the start of an appointment with cancellation limits.

Navigate to Notifications > Actions, and click Edit cancellation & reschedule limits next to the If booking cancelled trigger.


On this page you can set how many hours before the start of an appointment your booking can cancel or reschedule. You can also edit the page they see if it is too late to cancel or reschedule. 

The limit you set for cancellation will be applied to reschedules as well.