Integrate your Zoom account

Integrate your Zoom account with and generate unique meeting links for each of your bookings and for your team. 

In this article:

How to integrate your Zoom account
Connecting to your team members Zoom account
How to add the Zoom link to your calendar event
How to add the Zoom link to your confirmation emails to booker
Adding a password to your Zoom links
Joining your Zoom meeting

Integrate your Zoom account

Navigate to your Integrations page from the top right hand dropdown menu (or click here). Scroll down to the integrate with additional services section and under the Zoom option, click Connect.

Zoom will prompt you to login to your account, and then ask you to authorize the integration. Data about your Zoom account is encrypted at rest. 

Note: You may be asked to give pre-approval. Grant the pre-approval and then authorize the connection.  If you are not able to grant pre-approval, you'll need to contact the administrator of your Zoom account to approve our third-party access before you can continue with the integration.

Connecting to your team members Zoom account 

You can connect to your team members individual Zoom account through Team Management. Invite each team member as a contributor and they will be able to share their calendar and Zoom credentials directly with your account. 

Further reading: Connect to multiple Zoom accounts

Add the Zoom link to your calendar event

Once you've integrated Zoom with, you can select which booking pages you want to add your unique Zoom link.

For any booking page on your dashboard you'd like to add the Zoom link, click Edit Settings, then navigate to Notifications > Calendar Events > Event Location, and select Zoom.

With each booking you receive, a unique Zoom link will be added to the event location of your calendar event. If you have Invite participants to your calendar event toggled on, the booking will be added to your bookers calendar as well, with the Zoom link in the location. 

Add the Zoom link to your confirmation & reminder emails

You will also want to add the unique Zoom link in your confirmation and reminder emails. All of these are set up under Notifications > Actions. In any email to your booker you want to include the Zoom link, use the shorthand code {ZOOM} - this will produce a clickable link for your unique meeting link. 

Adding a password to your Zoom links

Starting September 27, 2020, Zoom requires all meetings to include a passcode or have the waiting room enabled. will automatically embed the passcode for your booking directly in your booking link. When you booker clicks on the link they will not be prompted for a passcode, but taken right into the meeting.

Passcode requirements: will only pass in alpha-numeric passcodes. If you have different passcode settings, you may need to adjust your Zoom security settings

In your Zoom settings, make sure the option the option to "Embed passcode in meeting link for one-click join" is toggled on, for to automatically pass in the passcode in the link.

If you are not able to adjust this setting, or prefer to have "Embed passcode in meeting link for one-click join" toggled off, you'll need to manually include the passcode with your bookings, with the shorthand code {ZOOM-PASSWORD}.

Under Notifications > Actions, add the shorthand code {ZOOM-PASSWORD} to any email template where you want the booker to view the passcode for the booking. We recommend adding it to the confirmation email and the reminder email that sends before the booking.

Joining your Zoom meeting

Meetings booked through don't appear in your Zoom dashboard right away. The link we generate is a placeholder - which allows for reschedules and changes before the start of the appointment. 

To join your Zoom meeting, simply click on the generated link at the start of your meeting from your calendar event, or reminder email. Remember to be logged into the same Zoom account you've integrated with so that you will be recognized as the host of the meeting. 

You'll also want to send a reminder email to your booker before the start of the meeting with the Zoom details. 

Adding the meeting to your Zoom dashboard

To view the booked meeting in your Zoom dashboard, you can click on the generated Zoom link 1 hour before the start of the appointment. You can create a reminder email or SMS to yourself 1 hour before the appointment to yourself to click the Zoom link, which will then add it to your Zoom dashboard.

 Clicking on the Zoom link more than 1 hour before the start of the appointment will show a message that the meeting has not started yet.