Integrate your Zoom account

With our Beta Zoom integration you can:

  • Integrate a single Zoom account into
  • Generate a unique meeting link for each booking
  • Add the shorthand codes {ZOOM} and {ZOOM-LINK} in all of your communications with your booker
  • Add the shorthand code {ZOOM-PASSWORD} to provide a unique passcode to your booker

Our Beta Zoom integration does not currently support:

  • connecting multiple Zoom accounts to a single account
  • using the Zoom integration with multiple bookings per slot

Future releases may include these features. Please follow our product updates page for more.

In this article:

Integrate your Zoom account
Generate a unique meeting link
Using {ZOOM-LINK} and {ZOOM} in your confirmation emails
Zoom account security and using {ZOOM-PASSWORD}
Activating your meeting link

Integrate your Zoom account

Navigate to your Integrations page from the top right hand dropdown menu (or click here).

Scroll down to the integrate with additional services section and under the Zoom option, click Connect.

You may be asked to give pre-approval. Grant the pre-approval and then authorize the connection. Make sure you are already logged into your Zoom account in another browser window. Data about your account will be encrypted at rest in our database. 

Your Zoom account is now integrated into and ready to use!

Generate a unique Zoom meeting link

From your Dashboard, and select the booking page you want to use. Under Notifications > Calendar Events > Event Location, select {ZOOM}.

With each booking you receive, a unique Zoom link will be added to the event location of your calendar event. 

If you have Invite participants to your calendar event toggled on, the booking will be added to your bookers calendar as well, with the Zoom link in the location. 

Using {ZOOM-LINK} and {ZOOM} in your confirmation emails & calendar event

You will also want to add the unique Zoom link in your confirmation and reminder emails. All of these are setup under Notifications > Actions. In any email to your booker you want to include the Zoom link, use the shorthand code {ZOOM} - this will produce a clickable link for your unique meeting link. 

Under Notifications > Calendar Events, you may also choose to include the shorthand code {ZOOM-LINK} in your calendar event description. 

{ZOOM-LINK} can also be used in any SMS reminders. 

Zoom account security and when to use {ZOOM-PASSWORD}

By September 27, 2020, Zoom will require all meetings to include a passcode or have the waiting room enabled. will automatically embed the passcode for your booking directly in your booking link. When you booker clicks on the link they will not be prompted for a passcode, but taken right into the meeting.

In your Zoom settings, if the option to "Embed passcode in meeting link for one-click join" is toggled off, you'll need to manually include the passcode with your bookings, with the shorthand code {ZOOM-PASSWORD}.

The passcodes we generate for Zoom meetings are alphanumeric, so you may need to adjust your Zoom passcode requirements.

Under Notifications > Actions, add the shorthand code {ZOOM-PASSWORD} to any email template where you want the booker to view the passcode for the booking. We recommend adding it to the confirmation email and the reminder email that sends before the booking.

Activating the meeting link

Meetings booked through will not appear in your Zoom dashboard. They are like a "waiting room" until the Zoom link is actually created 1 hour before the start of the event. This allows for reschedules to take place without us having to regenerate new Zoom links. 

Clicking on the Zoom link more than 1 hour before the start of the appointment will show a message that the meeting has not started yet.

We recommend that you create a reminder email or SMS to yourself 1 hour to 15 minutes before the appointment to yourself to activate the Zoom link, or send a reminder to your booker with the {ZOOM} link so they remember to log in and join your session. 

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.