Create your booking form

The fully customizable booking form on your booking page will allow you to collect all of the data you need from your booker before meeting with them.

In this article:

Adding or deleting a question from booking form  
Question types on booking form

Add, delete or re-order a question from booking form

Your booking page is created with 3 standard questions - First name, last name and email address. 

Click  Add question to add an additional question. Click the pencil to edit an existing question, or the trash bin to delete a question from the form. Use the vertical arrows on the left of the question to drag and re-order the list of questions on your booking form.

Select "Add question" and an expanded question item will appear. 

  1. Select the question type
  2. Set the Label - this is the question that your bookers will see. You can also add text after the question
  3. Change the shorthand code if you want to (these are great for customising your emails later)
  4. Decide if you want there to be text after the question 
  5. Decide if it will be a required field.  

Free plans can add up to 7 questions. Paid plans can add an unlimited number of questions.

Question types on Booking form

When adding a new question to your form, you can select from several question types.

Short answer The simplest type of question. The booker enters a single line of text. x x
Long answer For longer answers, which might be spread over several lines. These are good for addresses or 'please enter more detail' type questions. x x
Email address This is included by default in your booking form. The answer needs to be one or more email addresses (separated by spaces or commas). If you don't include at least one email address on your form, the system will not be able to send out any confirmation or reminder emails for you. x x
Phone number  Be sure to check the mobile phone option if you want to send SMS messages.The country is automatically detected. Bookers can enter the number in any format. There is no need to add a country code.  x x
Checkbox Simple check box. Can be used to get agreement from the booker for terms and conditions, etc.  x x
Multiple choice  Enter the list of choices in the text box - one option on a line. You can set the choice to be either dropdown lists, radio buttons or a set of checkboxes. Select 'checkboxes' to allow the user to choose more than one of your options. x x
Passthrough question data is added by  passing it through in the URL.  The 'answer' will appear on the booking form, but will not be editable.  If there is nothing in the URL, then it will appear blank.  x x
Hidden question data is added by  passing it through in the URL.  The question will not appear on the booking form. x x
Information For the bookers' information only. Does not require input. x x
Block of text  Use this to add extra information to your booking form. Simply add text into the 'before' box, or split it between the before and after boxes to format it slightly differently. x x
Start Time  This will show the time and date that the person chose on the previous page. You can change the label to anything that makes sense for your users, e.g. "Your appointment will start at:" x x
End Time  This automatically calculates the end time of the booking. x x
Duration  If you have  different length appointments available,this will present a dropdown box showing the range of durations that are available for the selected start time. x x
Dividing Line  To break up a long form, you might want to add a dividing line or two between sections. x x
Price  The system can calculate a price for you based on a number of factors. See the payments help page for more information. This item will simply display the price to the user. x x
Units 'How many do you need?'  Automatically added when the 'units per slot' feature is enabled on the Times & Availability section. See the help page for that item for more information.  x
Service and Team, Name and Description When using our appointment types or teams feature, you can use these item types to dynamically include information from the booker's choices. These are optional to include on the booking form and can be deleted.