How to Buy SMS Credits

SMS credits can be purchased by both free and paid accounts, as the credits are purchased outside any monthly subscription costs. 

1 SMS credit can send up to 160 characters. The minimum purchase is 20 credits. Credits are 7¢ (US) / €0.07 (EUR) / 5p (GBP). Learn more about using SMS to keep your bookers engaged
In this article:

Purchasing SMS credits on a standard account
Purchasing SMS on an Team Management account
Purchasing SMS on an admin account (deprecated account model)

Purchasing SMS credits on a standard account

SMS credits can be purchased on the Your Account page by clicking Buy SMS credits.

Purchasing 200 credits or more will qualify for volume discount. Use the slider on the SMS purchase page to select how many SMS you'll need. 

Once you've decided how many credits to purchase continue with your purchase by entering your billing details or selecting the card on file to be charged for the purchase. 

An email will be sent to you when the total number of SMS credits falls below certain thresholds (100, 50, 10) to allow you time to login and purchase more SMS credits. 

Purchasing SMS on an Team Management account

SMS credits can be purchased by the Account Owner on a Team Management account. SMS credits can be used by all booking pages on the account. 

Navigate to your Account settings, and click Buy SMS. Use the slider to select how many credits you're purchasing - a volume discount kicks in with more than 200 credits purchased. 

An email will be sent to the Account Owner when the total number of SMS credits falls below certain thresholds (100, 50, 10) to allow you time to login and purchase more SMS credits. 

Purchasing SMS on an admin account (deprecated account model)

On older accounts using Centralized billing, the Admin account must purchase the SMS credits, not the subaccounts. 

The total number of credits will sit in a central "pot" on the Admin account. When the sub-accounts take bookings and SMS messages are activated, all the sub-accounts' SMS credits will be taken from that central pot.

SMS credits purchased by sub-accounts will not be used and will result in SMS not being delivered. 

An email will be sent to the Admin account when the total number of SMS credits falls below certain thresholds (100, 50, 10) to allow you time to login and purchase more SMS credits.