Manage No Shows

Your bookings dashboard will now allow you to mark a client as a no show, and export that data into a csv file. 

Marking someone as a no show won't currently stop any follow-up notifications from sending. The focus right now is on providing you with more data to track attendance rates. We're exploring future enhancements to make follow-up notifications conditional based on the status of a booking. Follow our product updates page for more. 

In this article:

Marking a client a no show
Reporting on no shows

Marking a client a no show

The option to mark a booking as a no show will appear on your bookings dashboard after the appointment has started, and will remain as an option up until 1 week after the booking passes. On the booking you want to mark, click the arrow next to Details, and select Mark as no show.

You have an opportunity to undo the no show marking in the green pop-up box that appears after a no show has been marked. 

Once marked, the booking will carry a blue tag on the dashboard. Remember, any follow up emails you have configured will continue to trigger to the no show, unless the booking is canceled

After marking a booking as a no show, you can still choose to Rebook them for a new appointment, which will carry over all of their original booking form data.

Reporting on no shows

In your data export, you will see a new column titled No Show, and any bookings marked as no show in your bookings dashboard will show TRUE.