Email Deliverability

YouCanBook.me sends over 150,000 emails about bookings to customers and bookers each day, with a deliverability rating of 99%. To help maintain this high rate of getting emails into your clients inbox, please review this article for any potential changes you may need to make on your booking pages. 

In this article:

DMARC protected domains
DKIM support (paid accounts)
Disallowing emails from and to same address
Gmail Integration

DMARC protected domains

What is DMARC?

Some email domains restrict who can send emails on its behalf. If your account email, or the email address you've selected to send notifications from is DMARC protected, emails generated by YouCanBook.me cannot be sent from that email address, or any email address on that domain.

If you see this yellow warning indicating that your email is DMARC protected, click the choose a different from address box in the warning to update the email to a non-DMARC protected email address. You will need to update all notifications set to send from that email address. 

DKIM support (paid accounts)

If your email domain is DMARC protected and you want to continue sending emails from that domain, YouCanBook.me can offer DKIM (DomainKeys Identified Mail), through our mailserver Postmark.

DKIM is a method to validate the authenticity of email messages, and provides YouCanBook.me with the permission to send emails on behalf of your email domain. If you'd like to know more about how this works, a guide explaining the technical basis of DKIM is available here.

If you would like to request DKIM support on your email domain, please get in touch with YouCanBook.me support.

Disallowing emails from and to same address

To prevent emails from being viewed as spam by email providers, the sending email address cannot match the receiving email address on any emails sent by YouCanBook.me. Adjust the sending email address on your notifications to ensure these emails are delivered. 

Gmail Integration

Another way to improve email deliverability and also retain a copy of all emails YouCanBook.me is sending to your bookers is to integrate your Gmail, or G Suite email account. With this integration active, all emails will send from your integrated address.