Send email notifications via your Gmail
By default we send out your notification emails (confirmations, reminders & follow-ups) when a visitor makes a booking. To improve your delivery rates, you can integrate with your Gmail account so these emails come directly from you instead.
This is a great way to improve delivery rates as these notification emails will come from your own email address. They are far less likely to end up in your clients spam folder and therefore significantly reduce the chance of a no-show. You'll also have a record of all the notification emails sent from your Gmail outbox.
Integrating with Gmail
First you'll need to activate this feature in YCBM Labs on your Account page.
Note: We are currently resolving an issue with Google where this integration appears unverified. You can proceed with this integration in the meantime as we receive final approval from Google.
Next, go to your Integrations page and scroll down to Integrate with Additional Services. Click Connect under the Gmail logo.
You will be redirected to your Google account page. Select the Gmail address you'd like the emails to come from (it doesn't have to be the same as your account email address), and accept the permissions:
You'll see a green pop up confirming that the integration was successful.
Then, you will be able to see all emails in your Outbox. Any "Out of office" replies or bounce back messages will be delivered straight to you so you will know if a client hasn't received an email for any reason.
Custom "From" Name/Email
Gmail integration will override any "From" name / email you have setup in the Notifications & workflow section. All emails (confirmation, reminder & follow-up emails) will be sent from the account you selected for Gmail integration.
If you find emails are sending with an old name attached, you will need to remove the Gmail integration, edit the From name under Notifications & workflow section and then re-integrate your Gmail account.