Getting the timezone setting right for your profile

Each of your profiles can have a different timezone setting. You will find options to set it correctly for you by going to the Times & availability section, then Language & timezones. 

By default we will automatically detect whatever timezone your calendar is set to, but you can uncheck this and set it manually if you want the booking profile to take bookings in a different timezone. 

But what if we are detecting the wrong timezone from your calendar? 

In this article we discuss:
Changing timezone in Google calendar
Changing timezone in Outlook calendar
Why is my timezone UTC?

Google Calendar

If you use Google calendar, we recommend you select Automatically detect timezone. This ensures your calendar and your profile are set to the same timezone. New bookings will appear in your Google calendar at the correct time. 

If you select this option and the time zone that we are detecting for your calendar isn't correct, you can change it by going to your Google calendar settings.

Microsoft calendar

Please note that there are several versions of Microsoft and different ways to set your time zone. Please check all instances and devices of Microsoft (i.e. Outlook Desktop App).  The method below is for the Microsoft Outlook Web App. 

  1. Log into your Outlook account
  2. In the upper-right corner, select Settings, then Options. 
  3. Under Options, select General, then Region and time. 
  4. Select your time zone. 

From Microsoft Support:

Why does my timezone say UTC?

If you are currently linking your calendar to and not seeing the right times, it could be that the timezone of your calendar is set to UTC.

The UTC setting is "under the hood" at Microsoft. They then add a bit of a veil over that and show  you everything in your time zone, but they show us UTC. We add things to your calendar for UTC, which is several hours off your time zone so when they add the veil in for your view, the times seem off. 

The way to handle it on your booking profile is to override the time zone setting. Under Times & availability > Language & timezones, uncheck the box next to "Automatically detect time zone from my calendar" and then select your time zone from the drop down.

You've made the timezone changes in Microsoft, but it still isn't correct on 

The way that Outlook report calendar timezones to means that we sometimes see a different timezone than you do. If you are sure you have all the settings above correctly in place, then you can uncheck the box next to Automatically detect timezone from my calendar. This will allow you to select a time other than the detected one, which will match the one you are seeing in your settings. 

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