Setting up Custom Availability

Troubleshooting Custom Availability? Check this first.

By default, automatically reads your calendar and blocks out times you are unavailable. If you need even more control of your schedule from week to week, choose Custom Availability.

The flexibility of this feature is powerful, giving you more control over your schedule from week to week, without the need to login to 

  • Not available next Wednesday? Delete the event from your linked calendar.
  • Need to have early meetings on Tuesday? Adjust the start time of the event on your linked calendar.
  • Want to add some availability one Friday a month? Create a new event on Friday. 
  • Let each team member set their own availability without having to share login credentials.

When you select this option you'll follow these 3 steps to get set up:
1. Set your working hours
2. Choose a title for your events
3. Create events in your connected calendar

Step 1: Set your working hours

These will be the widest range of possible hours you may want to offer bookings from week to week. You're safe to check every day if you might want to offer availability one Saturday a month. Remember, we will only display booking times when you're available. 

If you are creating a booking page for your distributed team across multiple timezones, make sure the time range is wide enough to cover all team members' available times. We recommend setting your availability as "12:00am to 12:00am" to cover all timezones. 

Step 2: Choose a title for your events

This will be a key phrase you will use to identify when you're available for bookings directly on your linked calendar. It is case sensitive. 

Step 3: Create events in your connected calendar

Whether you're using Google calendar or Outlook, the final step is to open that linked calendar in another browser window and create events titled with your key phrase during your working hours you've designated in Step 1.

  • The title must match exactly – click Copy from your settings next to your selected title so you can paste it into your calendar event title.
  • These events should be at least the length of your appointment duration, but can be longer
  • These events also must be set to Free to be read as open for booking (new calendar events usually default to Busy).

Continue adding events to your calendar to populate your availability. If you're available the same block each week, make it a repeating event on your calendar.

When you've set up your availability on your linked calendar, you can come back to and refresh your browser window to see the availability populate.

Troubleshooting Custom Availability

  1. Does the title match exactly? Check that the key phrase in your Custom Availability event (spelling, capitalization and punctuation) is exactly the same as the one you have specified in so that recognizes it.
  2. Does the event fall within my set working hours? Make sure that the calendar event times are aligned with the Availability you set under Times & availability > Availability. If you have an event at 9am but you set your availability to start at 10am, that time will not show as available for booking.
  3. Are my Custom Availability blocks long enough? Your calendar events need to be at least the length of your booking duration. 
    1. For example, 30 minute meeting durations need at least a 30 minute event on your calendar. 
    2. If you create longer blocks on your calendar that time will be divided by your set grid display increment.
  4. Is my Custom Availability phrase too common? Make sure your key phrase is not a common word or string of letters. is looking for that phrase throughout your calendar so it should be something that won't be found in other, unrelated events. For example, using SS as your phrase, might mean finds the phrase in the word 'miss' or 'pass'. 
  5. Are there other busy events blocking my availability? Verify there are no other busy events in your calendar on that day that could be blocking the availability (anything like all-day events set to busy or declined invitations may block your availability).
  6. Are the events on the correct calendar? Verify you are adding the events to the same calendar is reading for your availability
  7. Do the events line up with my available start times on my booking page? The events on your calendar must follow the same time increments as your grid display
    1. For example with a grid display is set to 30 minutes, events need to start at either the top (:00) or bottom (:30) of the hour. 
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