Hi and welcome to YouCanBookMe! Join us for our Getting Started Webinar where we will walk you through the basics and how to have a great booking experience for your bookers.
Below you'll find all the details you need to connect with YCBM's Support team. Whether you have a question, encounter an issue, or need assistance with your account, we're here to assist! Support is available to everyone, no matter what plan you're on.
In this article:
- Articles Resources & Tutorials
- YCBM Chat Widget
- Customer Support Email Address
- YCBM Community Forum
- New User Onboarding
- Extra Support
Articles Resources & Tutorials
We care deeply about your success with our scheduling application and through our help center, you can locate how-to's, tutorials, and frequently asked questions. Visit our help center through the app or bookmark this link: https://support.youcanbook.me/hc/en-us
YCBM Chat Widget
We have an AI chatbot named Bailey who is constantly learning and can answer common questions about your account, integrations, and more. Feel free to ask Bailey questions if you prefer an immediate response. If for any reason, Bailey needs a human to intervene for support, it will route your inquiry to a support agent.
Locate the green chat widget in your YCBM dashboard to get answers from Bailey.
Customer Support Email Address
You can reach our customer support team via email anytime at support@youcanbook.me.
We know it takes effort to send us an email and we promise to respond to all inquiries within 24 hours. Our team is available to support you Monday through Friday 7am - 8pm EST.
YCBM Community Forum
Our YCBM community works closely to discover best practices, unique use cases, and more. Join our YCBM community forum here: https://forum.youcanbook.me.
New User Onboarding
If you recently signed up for one of our paid subscriptions, you can schedule a free 30-minute onboarding call. Email our support team and we'll schedule the best time to get you fully onboarded.
Extra SupportIf you need extra support, we can schedule a video call to troubleshoot issues. Let us know if you need extra support and we can schedule a time to meet.
For further questions, contact our team at support@youcanbook.me.
Access your YCBM Dashboard
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