Below you'll find everything you need to get in touch with YCBM support and get answers about your account, bookings, or an issues you run.
Users on the 14-day free trial and paid users have access to the Support team via email.
|Email Support (Monday - Friday)
|Self-Service Knowledge Base
To get help and access all our resources, login to your account and click on the ？ in the top right corner.
From here you can contact our Support team, search our Knowledge Base, view our Academy videos, read Product Updates, or reach out to fellow users on our Community Forum.
Clicking icon will open a modal in the bottom right corner of your screen. Or you can click the Get Help button in the bottom right of your screen. Follow the prompts to send an email.
When the modal appears you can type your question and a bot will try to answer it. If you can't find what you are looking for you can use Contact Support. Fill out a few questions and add your message and include any relevant attachments.
Details to include in Support Request
- Which booking page on your account you're working with (the URL is the easiest way to share this, ie.
- An explanation of the issue (you can use video!)
- Any detailed screenshots from your YouCanBook.me account or Google/Microsoft account
- If it the issue is with a specific booking, please provide the date reference number (REF ABCD-EFJK-LMNO) of the booking, or the bookers email address. You can find the booking REF in your calendar event, or on the Bookings dashboard, by clicking Details next to the booking.
Frequently Asked Questions
Why don't free accounts get access to support?
YCBM is a small team and we don't have capacity to help all of our free users 1-1. To keep our costs down we limit access to support for only paying users. All of our free users can use the YCBM Forum to find answers for their issues or ask questions to the community.
Does YCBM offer phone support?
At this time no. Again since we are a small team we find that email support helps us to provide faster responses to all of our paying users. In the future we will be exploring increasing capacity and opening up more support channels like phone and chat.
How fast will I get a response?
We have team members in the US and Central America. The working hours for the team is Monday-Friday 7am - 7pm EST. During these hours our response time is around 4-6 hours. During holidays we will get back to you as soon as we are back in the office.