If your booking page has incorrect or no availability, enable the Troubleshoot setting to find out why you might be unavailable. If you need further assistance, check out these troubleshooting tips to help resolve the issue.
This feature is available on all our plans, including the Free one.
Enable the Troubleshoot setting
1. Go to your live booking page, and click "Troubleshoot" in the tip left corner
2. Once the setting is turned on, click a date to see why you are showing as unavailable.
3. In this example, I'm unavailable on August 14 from 9:00 AM to 12:00 PM and again at 4:00 PM. When I checked my Google calendar, I noticed a "busy" event from 10:00 AM to 1:00 PM. Since my meetings are 1 hour and 30 minutes long, YCBM isn't showing availability from 9:00 AM to 12:00 PM.
Additional Troubleshooting Tips
- Are there busy events on your calendar?
- Are there declined events on your calendar?
- Are there deleted events on your calendar?
- Are your working hours correct?
- Is Calendar Managed Availability setup correctly?
- Did you check your breaks and fixed start/end dates?
- Do you have Padding enabled?
- What is your minimum and maximum notice?
- Reach out to support
Busy events on your calendar
Any event on your linked calendar set to "Busy" will block you from being booked within YCBM.
To resolve this and open availability on your booking page, either delete any event from your linked calendar or adjust the event from "Busy" to "Free." This could be an all day event.
Google Calendar
Click into the event and use the pencil icon to edit. Within the calendar event, you can mark things as "Free" and then "Save"
Microsoft Calendar
Click into the event and click the pencil button to edit. Then click on "More Options" and in the top menu move "Busy" to "Free" and then "Save"
Declined events on your calendar
If you don't see any busy events on your linked Google calendar, make sure you have your calendar set to Show declined events, as these will also block your availability after you've declined them.
To resolve declined invitations blocking your availability, delete them from your calendar.
Deleted events on your calendar
If you don't see any events on your linked Google calendar, make sure there are no deleted events, as these will retain the "Busy" status and also block your availability after you've deleted them.
To resolve deleted invitations blocking your availability, go to the trash folder and delete them permanently.
Set working hours in YCBM
YCBM will only display booking times that fall within the set working hours you've configured on your booking page. Head "When" in your booking page settings, and make sure that the days you're available for booking are checked, with the correct hours set.
If you uncheck all days under Set working hours, you'll become unavailable for booking.
Calendar Managed Availability setup
When you select Calendar Managed Availability on your booking page, the preview window will say no availability until YCBM finds events created on your linked calendar that match your key phrase that you've set in Step 2. The key phrase on your event needs to match exactly how you've set it in your booking page settings, and the event needs to be marked as "Free."
Only where those matching events are found on your calendar will those corresponding times be displayed for booking.
Fixed Start & End Dates
If you choose to set a fixed start and end date, only these days will show available for booking. Extend these dates to allow more days to be booked. Also, check that your maximum booking notice encompasses your fixed end date.
Meeting duration is greater than the available time
Under "When" section, make sure your "How long are your meetings for?" is at least the length of the time you are available.
Also, make sure that the Start of each booking is within your available time as well. You can navigate to it by going to Additional Options>Availability Rules
- If you've set your working hours as 8am - 5pm but set a meeting duration/booking frequency of 12 hours - no availability will display
- If you've created 1 hour blocks with Calendar Managed Availability, your booking duration cannot be shorter than 1 hour or those times won't display for booking
Padding is blocking available time
Padding is added to the beginning and end of every event booked through YCBM as well as every existing event on your calendar. Padding can reduce availability if it is set too high.
- 1 hour of padding on a 1 hour booking will require 3 hours of continuous availability on your linked calendar to display a time for booking.
- Consider adjusting padding to a smaller setting.
- Use Calendar Managed Availability to pad your bookings directly on your linked calendar.
Minimum & Maximum Booking Notice
Minimum booking notice prevents last minute bookings but can reduce today's availability.
Maximum booking notice prevents bookings too far in the future, but can reduce future availability. Both are a rolling setting to the hour, based on when your booker views your page.
- Reduce minimum booking notice to allow more same day bookings.
- Make sure your maximum booking notice covers the date range of your fixed start/end dates.
Still need help?
If these tips haven't resolved your issue, use the Get Help button in your account to contact our Support Team, they'll be happy to help troubleshoot further. To resolve the problem quickly please provide the following in your support request:
- A clear screenshot of your Google or Microsoft calendar that isn't displaying correctly.
- A full view of your calendar so we can help diagnose any other events that may be blocking the time from showing.
- Make sure declined invitations are visible on your calendar.
For further questions, contact our team at support@youcanbook.me.
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