Managing Calendar Invitations

When your booker is invited as a participant to the booking, the event will be automatically added to their calendar. They'll also receive an email invitation from your calendar provider, along with a confirmation email from YouCanBookMe. If you feel like that's a bit too much communication, no worries! You can follow this guide to manage your communications.

This feature is available on our Individual, Professional and Team plans. 

• Delete the YouCanBookMe confirmation email
• Remove your booker as a participant
• Turn off invitation responses (Google)

Delete the YouCanBookMe confirmation email

If you want to reduce the amount of communication you send to your booker, you can choose remove the confirmation email to your booker. The booker will only receive the calendar invitation email generated by your calendar provider. 

To do this, navigate to Notifications Actions on your booking page. In the first section, After new booking made, hover over the Confirmation email to booker and click the trash bin icon to delete. 

Once the confirmation email to booker is deleted, you'll want to make sure that your calendar event email has all of the details on the appointment that your booker will need. Edit the body of the calendar event under Notifications Calendar Events. 

You can also set up multiple reminder emails or SMS to send before the booking - they can be sent days, hours or minutes before the start of the event to help reduce no shows. 

Remove booker asa participant on the booking

If you're satisfied with YouCanBook.me sending the confirmation email and you want to stop the additional calendar invitation emails from sending to your booker, you can turn off the Participants feature. This is done under Calendar events. 

If you are inviting other colleagues to the event, simply remove "all booking form emails" from the participant field to prevent your booker from receiving the calendar invitation email. 

Turning off "Invite participants to your calendar event" will stop the calendar invitation emails from being sent by your calendar provider. 

Turning this feature off also means that the event will not be automatically added to the bookers' calendar. You will need to provide the Add to Calendar buttons in their confirmation email, so the booker can manually add the booking to their own calendar. 

You can edit the calendar event they will manually add to their calendar by clicking Booker Calendar Event in the top right corner under  Calendar events. Be sure to add all the details they need to see on their calendar. 

Once you've turned off Participants, the notifications YouCanBook.me sends to your booker becomes even more important. You'll want to make the confirmation email clear that the booker will need to manually add the booking to their calendar using Add to Calendar buttons. 

You can manually add these buttons to your confirmation email with these shorthand codes:

{ADD-TO-GOOGLE} {ADD-TO-MSLIVE} {ADD-TO-ICS}

You can add these same buttons on the After Booking confirmation page to encourage the booker to add the event to their calendar.

You can also set up reminder emails before the booking - they can be sent days, hours or minutes before the start of the event to help reduce no shows. 

Turn off invitation responses (Google Calendar)

You may want to turn off invitation responses in your own Google calendar settings. You will still send out the initial invite to your booker, but you won't receive additional emails if a booker accepts the booking onto their calendar. 

In Google calendar settings, select the calendar YouCanBook.me is adding the bookings to, and beneath that calendar, select  Other Notifications.

For the option Event responses, set this to  None. 

For further questions, contact our team at support@youcanbook.me.

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